Tag: Evaluating Voice AI

The market for conversational voice AI has undergone a massive paradigm shift. It has transitioned from a futuristic novelty of basic, rigid, text-to-speech interactive voice response (IVR) networks into a core operational infrastructure requirement. For businesses operating in high-touch, dispatch-heavy, or high-intent sectors—such as home services (HVAC, plumbing), legal practices, and medical clinics—deploying a 24/7…